Site & Privacy Policy

We update this page periodically to reflect our organization, our mission and our terms of service. These terms are automatically accepted upon the usage of our websites, email and social communications and digital assets.

This policy was last updated on Tuesday, March 30, 2021

Website Policy

For questions, please email [email protected].
This policy applies to all websites owned and managed by ONERUN.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Log Data Collection

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Double Click & Other Cookies

Google and others, as third-party vendors, use cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the site. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

We use “Google Analytics” to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behaviour on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains. If you choose, you can opt out by turning off cookies in the preferences settings in your web browser.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Communications Between ONERUN and You

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send. Additionally, any persons who submit their information via any forms on this site are automatically subscribed to communications until unsubscribed.

This section only applied to automated messages sent to your mailbox "inbox" on file.

Business Transactions

If we are involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Children's Policy

Our Site does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Site Media 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

Contacts forms are on in various formats and offer users the ability to contact specific teams or groups within the ONERUN organization. Details on contacts forms may be shared within the organization in order to route your enquiry to the correct person(s) for a response.

Embedded Content From 3rd Parties

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We fully advise you to review the Privacy Policy of every site you visit. We have no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Who We Share Data With

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

What Rights You Have To Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data/Collect It With

Visitor comments may be checked through an automated spam detection service. Additionally, we utilize different tools to manage your data of which may be subject to review by their databases. For a full disclosure on what data our service providers view, please see Google’s Terms and Conditions.

Sharing/Using Content

We monitor and share content within our network periodically, in some instances, content shared by ONERUN is originally published by another 3rd party, including ONERUN participants and sponsors. By using the hashtags “#ONERUN”, “#TogetherWeFight” or “#ONERUN[[YEAR]]” or by tagging ONERUN in the content, you afford ONERUN the ability to use the content within their marketing materials, site content, or social media content. This ability applies to the usage of these hashtags and tagging features on Instagram, Facebook, Twitter, LinkedIn, Vimeo, YouTube, Pinterest, Tumblr, Snapchat, and mobile texting.

Changes To Policy 

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Email Policy

The contents of any email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received an email communication by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.

This policy applies to any and all communications by a member of ONERUN in any capacity. We try our hardest to protect all data sent by our teams and volunteers and take any and all options to successfully keep your information private between the correct correspondents. It is important to note that any information sent via a website form is sent to all of team ONERUN for proper routing.

Liability Statements

For questions, please email [email protected].

Our Liability Statement

ONERUN events are held within a public or private property, as such, a certain amount of liability is subject towards participants in events hosted by ONERUN.

3rd Party Events

External events are operated and managed by 3rd party organizations, thus, ONERUN does not commit any amount of liability towards the security of any 3rd party event not managed and operated by ONERUN. Although the ONERUN team/volunteers may be present during various 3rd party events, ONERUN does not hold any liability during the event themselves.

Social Contests and Promotions

Periodically ONERUN runs online and in-school contest promotions, managed by the ONERUN communications team to promote ONERUN and our offerings as an organization (events, charitable opportunities, sponsors, etc.). As such, each participant automatically accepts the following terms and liabilities.
· Information shared with ONERUN (both online and off-line) may be shared with ONERUN team members and volunteers.
· Deadlines and submission requirements are subject to change without notice.

ONERUN School Events

School events take place during school hours and are monitored by school administration and staff in order to ensure safe activity and operation of the event. Should a participant submit a claim in regards to activities that occurred during a ONERUN event, the participant should submit their claim to the respective school as the events are operated as educational field trips and are subject to the same consent that the school and their governing body deems necessary.

Therefore, please present all claims occurring during a ONERUN event date to your school for proper processing.

Other ONERUN Events

ONERUN hosts various other events during the course of the year, thus liability specific to events other than our ONERUN Schools initiative may hold various liabilities towards participants. Please be advised that most ONERUN event fundraisers do hold risk in participating and may involve activity either within or outside of participant abilities. Therefore, we caution all participants in making educated decisions regarding their physical ability or able to participate in any “other” ONERUN event hosted and operated by ONERUN.

Event Waiver

I acknowledge that my participation in Runners of Hope, and any other ONERUN event is at my own risk. I hereby release, waive and forever discharge liability for any and all claims against ONERUN, Wellspring London and Region and their respective officials and partners, for personal injury, death or property damage resulting from my participation in the event on June 18, 2021, and events throughout the month of May on behalf of myself, my heirs, executors and administrators. I understand that my photograph/image may be taken at the event and used for promotional purposes by ONERUN and/or Wellspring London and Region.

ONERUN Support Services Policy

Our online chat services and ticketing are facilitated via Help Scout solutions. The following is the terms of services, use policy and customer use policies for ONERUN Support solutions both on and off

For questions, please email [email protected]

Policy Statement - Overview

Our Services allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Customer Data”). You are responsible for the Customer Data that you post on or through the Services, including its legality, reliability, and appropriateness. By posting Customer Data on or through the Services, You represent and warrant that: (i) the Customer Data you post on or through the Services is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in this Agreement, and (ii) that the posting of your Customer Data on or through the Services does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright or otherwise in violation of this section.

You retain any and all of your rights to any Customer Data you submit, post or display on or through the Services and you are responsible for protecting those rights. We take no responsibility and assume no liability for Customer Data you or any third party posts on or through the Services. However, by posting Customer Data using the Services you grant us the right and license to transmit, use, copy, access, process, reproduce, display, and adapt the Customer Data. You agree that this license includes the right for us to make your Customer Data available to other users of the Services, who may also use your Customer Data subject to this Agreement. HelpScout has the right but not the obligation to monitor and edit all Customer Data provided by users. In addition, Information provided by HelpScout as part of a provision of the Services is the property of HelpScout or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use such information, whether in whole or in part, for commercial purposes or for personal gain, without the express advance written permission from us.

Chat Etiquette

The ONERUN Chat and support services are operated and serviced by Team ONERUN, most notably our Communications Team. The chat support solution is active between 7:00 am and 10:00 pm (EST) every day, an exception to National Canadian holidays. 

Team ONERUN reserves the right to block this service to anyone who acts in an abusive manner or abuses the service in any way including but not limited to:

· Verbal abuse of an agent, including but not limited to, swearing, threats, name-calling, accusing or blaming, aggressive criticizing, etc.
· Spamming or continuous requests for non-support related queries.
· Attempting to sell a product/service to ONERUN (there are proper channels to do this...)
· Sending inappropriate files, images, recordings, etc.

You may not be notified if you're ability to use the chat service has been deactivated by our communications team.

ONERUN Support Ticketing

Any and all communication to and from a member of team ONERUN is subject to internal audit and ticketing by a member of our senior staff and our HelpScout account. Any "Customer" who communicates via HelpScout will be notified thereof via the branding of Help Scout within the communication ticket.

ONERUN also collects satisfaction data via our HelpScout's systems. "Customers" are not obliged to provide feedback information regarding their ticket enquiry and any and all data submitted is subject to Help Scout's Security & Privacy Acknowledgement and Policy and ONERUN's communication and data protection policy.

All "agents" and team members can view mailbox messages for team review.

Policy Clause - A

Each party acknowledges that as a result of the Services provided, such party (the “Receiving Party”) may receive information from the other party (the “Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”). Your Confidential Information includes, but, but is not limited to, your Customer Data, internal business information, contact information including names and email addresses of clients and prospective clients, and other information about clients and prospective clients. HelpScout's Confidential Information includes, but is not limited to, information HelpScout provides in its provision of the Services, its business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by HelpScout. The Receiving Party acknowledges that the Disclosing Party’s Confidential Information will remain solely the Disclosing Party’s property and proprietary information of the Disclosing Party and that the Receiving Party’s knowledge of the Disclosing Party’s Confidential Information may enable the Receiving Party to cause the Disclosing Party’s irreparable harm upon the unauthorized disclosure of such matters. The Receiving Party covenants and agrees that it will not use or appropriate for its own behalf, or disclose or communicate, directly or indirectly, any of the Disclosing Party’s Confidential Information to any external third-party individual, firm, company or other entity or person without the Disclosing Party’s prior written consent, except to the extent necessary to perform its obligations under the Agreement.

Policy Clause - B

The Receiving Party shall take all commercially reasonable steps required to protect the Disclosing Party’s Confidential Information from unauthorized disclosure to any third party and shall keep the Confidential Information protected while stored with industry-standard and commercially reasonable measures typically used in similar commercial sectors.

Policy Clause - C

The foregoing obligations of confidentiality do not apply to any information that: (a) is made publicly known without fault of the Receiving Party; (b) is lawfully disclosed to the Receiving Party by a third party having the right to disclose the information; (c) is produced by the Receiving Party pursuant to legal process, or under a court or government agency order to be produced, provided that the Receiving Party shall promptly notify the Disclosing Party of the request or order so that the Disclosing Party has a timely opportunity to seek a protective order or other appropriate relief; or (d) is developed by the Receiving Party independent of the receipt of the Disclosing Party’s Confidential Information. Notwithstanding anything to the contrary set forth herein, HelpScout may collect and use data regarding the use and performance of the Services in anonymized and aggregated form, to analyze and improve the Services and for distribution in general benchmarking data and industry reports, provided that any reported user data is aggregated and anonymized such that no personally identifying information of any individual is revealed.

Policy Clause - D

The Receiving Party shall, at the Disclosing Party’s option, return or destroy all Confidential Information in Receiving Party’s possession, and all copies thereof, at any time upon the Disclosing Party’s request.

Call Centre Policy

Accessing our call centre is a privilege that may be declined by team members if abused. As such, agents are advised to adhere to the same policy as in our "chat etiquette" section to ensure similar compliance. Our call centre automatically asks for each caller's name prior to being transferred to an agent or member of our team. As such, we reserve the right to decline or transfer your call as our discretion. 

EU-US and Swiss-US Privacy Shield Statement

This section of ONERUN's policy only applies to users located in the European Union and Switzerland.

For questions, please email [email protected].

Policy Statement

We comply with the EU-US and Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. We have certified that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit Under certain limited and prescribed circumstances and conditions, you have the right to invoke a “last resort” binding arbitration process between you and us to resolve a dispute related to our collection, use or disclosure of your Personal Information. In compliance with the EU-US and Swiss-US Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your Personal Information. European Union and Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact us at: [email protected] 75 Blackfriars St. London, ON, N6H 1K8. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

As a last resort and under certain limited and prescribed circumstances and conditions, you have the right to invoke a “last resort” binding arbitration process between you and us to resolve a dispute related to our collection, use or disclosure of your Personal Information.

In particular, as further specified in this Privacy Policy, we will maintain compliance with the Privacy Shield principles by adhering to the following practices:

For EU Users - "This section applies only to Users located in the EU"

This paragraph pertains only to individuals for whom ONERUN is a “controller” within the meaning of Regulation (EU) 2016/679 of the German Parliament and of the Council of 27 April 2016 (“GDPR”):

The controller of your Personal Information:

75 Blackfriars St.
London, ON, N6H 1K8

Email: [email protected]

Representative in the EU:
Sean Cornelius
Block D, Iveagh Court Harcourt Rd.
Dublin 2 Dublin D02


Attn: Sean Cornelius
Email: [email protected]

Transfer of EU Users' Personal Information Outside the EU

We may transfer your Personal Information to affiliated entities in third parties in the United States or other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we transfer Personal Information of customers in the European Economic Area or Switzerland to any such country, we make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, European Commission-approved standard contractual data protection clauses, binding corporate rules, or other appropriate legal mechanisms to safeguard the transfer. Please refer to the Section “EU-US and Swiss-US Privacy Shield” below.

Right To Access

You have a right to request a copy of the Personal Information that ONERUN holds. To request this information, please email us at [email protected].

Right to Erasure, Restriction, or Objection to Processing

If you believe we do not have the right to process your information or you object to our processing for a particular purpose, or if you want us to erase your Personal Information altogether, please email us at [email protected].

Right to Portability

You have the right to obtain the Personal Information that you have directly submitted to ONERUN in a format you can transfer to another service provider. If you want to exercise this right, please email us at [email protected].


When we collect your Personal Information, we’ll give you timely and appropriate notice describing what Personal Information we’re collecting, how we’ll use it, and the types of third parties with whom we may share it. This Privacy Policy serves as such notice, and any changes to our collection, use or disclosure of your Personal Information will be reflected in revisions to the Privacy Policy posted on our website.


As established and described in this Privacy Policy, we’ll give you choices about the ways we use and share your Personal Information, and we’ll respect the choices you make.

Accountability for Onward Transfer

If we transfer your Personal Information to another country, we may remain liable and will take appropriate measures to protect your privacy and the Personal Information we transfer.


We’ll take appropriate physical, technical, and organizational measures to protect your Personal Information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.

Data Integrity and Purpose Limitation

We’ll collect only as much Personal Information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent. We’ll take appropriate steps to make sure the Personal Information in our records is accurate.


If you wish to confirm the accuracy of your Personal Information or have it removed from our systems and records, you may contact us at the email address, telephone number or postal address provided in the How to Contact Us clause of this Privacy Policy.

Recourse, Enforcement and Liability

We’ll regularly review our continued adherence to these privacy obligations, and we’ll provide and maintain the independent mechanism specified in this Privacy Policy as a way to resolve complaints about our privacy practices. 

Further, we acknowledge our potential liability for misuse of your Personal Information by us or our third-party service providers, as further set forth in this Privacy Policy.

Legal Bases for Processing EU Users' Personal Information

We only process your information when we have a legal basis to do so. That is, we will only process your Personal Information when:
· We need it to provide you with the Services;
· You give us consent for a specific purpose; or
· It satisfies Drift’s legitimate interests (which are not overridden by your data protection interests), such as for improving, marketing, and promoting the Services and protecting our legal rights;
· We need to process your data to comply with our legal obligations.

EU Users’ Rights to Control Personal Information

You have control over your Personal Information. Below are the rights you have and the steps you can take to exercise them. Please note that your rights may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your employer are permitted by law or have compelling legitimate interests to keep, and it may take time for us to investigate your request. If you believe that we are not respecting your rights with regard to your Personal Information, you may lodge a complaint with your local supervisory authority.

Right To Rectification 

If you believe that any Personal Information that ONERUN holds is incorrect, you have the right to correct that information. You can change your ONERUN online account information on the “Settings” page, and if you have any further concerns regarding the accuracy of your information, please email us at [email protected].

Right To Withdrawl Consent

If you gave us consent to process your Personal Information for a particular purpose, you have the right to withdraw that consent by emailing us at [email protected]. Your withdrawal of consent does not affect the lawfulness of our processing of your Personal Information prior to the withdrawal.